Fabulous Flowers for Special People !


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Customer Service and Terms and Conditions

  • Shipping & Delivery

    You can purchase your items online and pick them up at our shop in Fulford, or we can deliver them directly to your doorstep. Delivery is Charged as the Scales below.

    When available, you can also choose a faster delivery method for your order for an additional fee. Delivery times vary according to your selected delivery address, availability of your items and the time of day you place your order. Price on Application for Delivery Addresses above 15 Mile Distance from our Premises.

    Standard Delivery (Local) York Area up to 2 Miles Order Before 11.00am for Same Day Monday – Friday Price £5.00

    Delivery 3 Miles to 10 Miles York Area Order Before 10.00am for Same Day Monday – Friday Price£7.50

    Delivery 10 Miles to 15 Miles York and Surrounding Area Order the Day Before Delivery Required Delivery Between 8.30am - 4.30pm Monday – Friday Price £15.00

    Delivery Terms and Conditions

    If you order your goods before 11:00 pm, Monday to Friday we will deliver them up to 2 Miles on the same day, subject to availability and the address being able to take delivery. If no-one is at home for any delivery we will attempt to leave the product with a neighbour, if we cannot do this then the goods will be returned to our shop for you or the consignee to collect. If we are asked to return with a delivery, there will be a further charge.

    All distances Quoted are from a radius of our Shop in Fulford, York.

  • Unless otherwise agreed in writing and signed by officer of Fulford flowers, all delivery dates are estimates. Fulford Flowers shall use all reasonable effort to deliver all Products within the time specified; however, in no case shall Fulford Flowers be liable for any expense, loss or damage whatsoever suffered by the Buyer as a result of Fulford Flowers failure to deliver any Product by the specified date or time.

  • Privacy & Security

    Please Click Here to View our Full Privacy and Security Policy.

  • Returns & Replacements

    If for whatever reason you are not happy with your purchase, please return the item undamaged within 24 hours of purchase for a replacement or refund. Due to the delicate nature of our products, returns outside this time scale will not be accepted.

    Buyer’s failure to reject Product within such 24 hour period shall constitute a waiver of Buyer’s inspection right and an unqualified and irrevocable acceptance of the Product by Buyer.

  • Ordering

    Fulford Flowers may accept the buyer’s offer to purchase products and shall be bound to supply the applicable Goods in accordance with these terms and conditions either by execution of the acknowledgment copy of the order, or acceptable electronic transmission, delivery of the Goods to CAI or by any other statement, act or course of conduct which constitutes acceptance under applicable law.

  • Payment, Pricing & Promotions

    Unless otherwise indicated on the face of the invoice, all prices are quoted on a per pound basis. Buyer is responsible for any tax or government charges imposed upon the sale or transfer of the Product. Buyer shall not have any right to set off any amounts due hereunder against any amounts which may become payable to Seller under any other agreement. All online payments are made securely through Paypal, you do not need an account with Paypal to pay with your credit or debit card.

  • Viewing Orders

    If you are registered with us, you can log in and view your orders at any time.

  • Updating Account Information

    Please ensure that your information, including name, contact number, address, are correct on your order and please do not forget to update your account details if they have changed and if you are registered with us by logging in and changing your details. 

  • Limitation Of Liability

    The Buyer acknowledges and agrees that Fulford Flowers liability for any claims with respect to the products shall not exceed the amount paid by buyer for the products under the invoice. Such limitations on Fulford Flowers liability here under shall apply even if Fulford Flowers liability is due in whole or in part to its own negligence. There may be times due to unavailability of certain flowers or seasonal limitation that we supply alternatives to the floral arrangements, containers vases, plant pots, baskets or the complete product shown. Any substitute supplied will always be as near to the original as possible and of equal value.

    Buyer shall defend, indemnify and hold harmless Fulford Flowers and its affiliated or related companies from and against any and all claims, losses, liability, damages and expenses including, but not limited to, legal fees and cost of defence arising from, related to or in any way connected with or alleged to arise from or out of any asserted deficiencies or defects in Product caused by any alteration or modification thereof by Buyer with or without Fulford Flowers consent, or improper handling or storage by Buyer, the breach of any term or condition stated herein, Buyer’s failure to label Product or Buyer’s improper labelling of Product regardless of whether the labelling was done with or without the advice of Fulford Flowers, or any act or omission of Buyer including any Claims for or resulting from any injury to person (including death) or damage to property or for economic loss, several or comparative negligence, breach of agreement, breach of warranty or other breach of duty of or by Indemnitee or as a result of Indemnitee’s strict or other product liability. The foregoing indemnification shall not be construed to eliminate or in any way reduce any other indemnification or right which Indemnitee has by law.

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